UAE ID Replacement: Step-by-Step Guide for Lost or Damaged Cards

 Replacing Your Lost or Damaged Emirates ID in the UAE: A Step-by-Step Guide

If your Emirates ID has been lost or damaged, follow these steps to obtain a replacement from the Federal Authority for Identity, Citizenship, Customs and Ports Security (ICP), the official governing body.

1. Report the Loss/Damage:

• Immediately report the incident at an ICP Customer Happiness Centre to deactivate your old card and prevent misuse.
• If stolen, also report it to the police.
• Bring the following identification documents:
• UAE Nationals: Original valid passport and family book.
• GCC Nationals: Documents proving residency in the UAE.
• Expatriate Residents: Original passport with valid residency permit.
• Children (under 15): Original birth certificate and a colored passport photo with a white background.

2. Apply for Replacement:

• Apply either:
• In person: At any ICP Customer Happiness Centre.
• Online: Via the ICP website (icp.gov.ae) or the UAE ICP app.
• Complete the application form with accurate information.

3. Pay the Required Fees:

• Replacement fees apply, including:
• Card replacement fee (300 AED).
• Smart services fee (100 AED).
• Expedited service fee at Happiness Centers (150 AED).
• Verify current fees on the ICP website or with customer service.

4. Complete Biometrics (if applicable):

• Biometric scanning (fingerprinting and facial recognition) may be required.

5. Collect Your New ID:

• You'll receive an SMS notification when your ID is ready.
• Collect it from a designated Emirates Post location.

Important Reminders:

• Always refer to the official ICP website (icp.gov.ae) for the latest information.
• Ensure you have all the required documents.
• Act promptly to mitigate potential misuse.

Service Channels:

• ICP Website (icp.gov.ae)
• ICP App
• ICP Customer Happiness Centers (various locations, including Khalifa, Ajman, Sharjah, etc.)

·       Khalifa Customer Happiness Center - Service Centers

·       Ajman Customer Happiness Center - Service Centers

·       Sharjah Customer Happiness Center - Service Centers

·       Alghazal Customer Happiness Center - Service Centers

·       AlRashidya Customer Happiness Center - Service Centers

·       Ras Al Khaima Customer Happiness Center - Service Centers

·       Al Barsha Customer Happiness Center - Service Centers

·       Al Jazira Customer Happiness Centre - Service Centers

·       Al Ain Customer Happiness Center - Service Centers

·       Alfujairah Customer Happiness Center - Service Centers

•       https://icp.gov.ae/en/services-details/?serviceid=64afe3c1035448005bd52e5b