The Roads and Transport Authority (RTA) is
intending to divert several licensing services to smart channels starting from
the end of this month. The step is part of a strategy to gradually divert all
services in line with our government’s policy to limit the number of clients at
service centres and make the Smart City initiative a reality.
“As of the end of this April, customers seeking
8 licensing services will be prompted to use smart channels (RTA Website
(www.rta.ae), Dubai Drive App, Service Kiosks, and the Call Center (8009090).
The services will be gradually phased out at service centres such that they
will cease by the end of June,” said Abdullah Yousef Al Ali, CEO of Licensing
Agency, RTA.
“The services that will go online are: renewal
of registration of individually-owned vehicles that need testing, list of
registered vehicles, return from tourist trips, registration of the first
owner, vehicle(s) ownership certificate, re-insurance certificate, replacement
of lost/damaged ownership certificate, and clearance certificate,” he added.
“The RTA is planning to divert more services by
the end of September this year, namely: payment of fines, renewal of vehicle
ownership with a different number plate, and the changing of the number plate.
Accordingly, the processing of these services will be channelled through the
said electronic and smart platforms.
“RTA’s policy of migrating licensing services
and others to electronic channels is in response to leadership directives to
reduce the number of visitors at service centres and enable clients to process
their transactions smoothly at their own convenience. The policy saves
customers time & effort, concurs with the Smart City initiative and
supports RTA’s first and third strategic
goals: Smart Dubai, and People Happiness, respectively,” concluded Al Ali.
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